Easy to use, reliable, gives us credible data we can work with and gives us an overview of our call center. - John.
One of the things it identified for us in particular the number of lines coming into the business we weren't using all the lines even in peaks times… so it's helped us to reduce our cost by reducing the number of lines. - Remax.
It can be accessed from anywhere. - Ian.
The alert emails are excellent, it allows us to keep a track of our costs in regards to our phone calls… if they're racking up a huge bill we're aware of it immediately. - REMAX Alliance.
If I'm overseas or interstate… have the ability to log in remotely and monitor the day's activities. - Budget.
With things like abandoned calls it enables us to assess whether we're being efficient in what we do in the office. - REMAX Alliance.
It allows us to monitor everything over the web at the push of a button from anywhere in the world. - I. G.
Good for our time management. - REMAX Alliance.
Enables us to track those fees and charges that they make so we can charge them at the end of the month. - REMAX Alliance.
The system has actually made us more accountable, has made the people more productive and given us the ability to know exactly where we're at any one time. - Budget Car and Truck Rental.
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